When lender calculators are the incorrect version it delays applications and sets advisers in poor light. Coop released a new calculator version in early September that has not been updated on trail yet
Servicing calculators are updated as they are made available to Trail. It seems that Coop had not sent through an updated version to us.
I will check in with the admin team to see if we can't get Coop to send out the latest calc when they are released.
We strive to get any new servicing calculator reviewed, and added to the software within 48 hours of receiving it from the lender.